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How can LiDAR improve passenger's experience in Airports

According to the New York Times, the cumulative wait time in airport queues is 37 billion hours. LiDAR Software can help.

Needless to say, airports are facing a real challenge in terms of flow management and operational efficiency.

Among other actions, they need to rethink their facilities to optimize the passenger experience within their infrastructure.

LiDAR technology, used with the right software, can unlock a whole new approach to passenger flow management by providing differentiated solutions to traditional imaging technologies.

Passenger tracking with a zone of interest
Live view of one of Outsight's underlying algorithms that allows automatic queue detection and measurement

Dynamic Queue Management

As of today, the most commonly deployed technologies to study the flow of people within terminals are often limited to cameras or wireless (Wifi/Bluetooth) measurements.

Unfortunately, the data generated by this type of sensor does not allow for a precise and dynamic analysis of the evolution of unstructured queues which, by definition, are unpredictable.

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One of the advantages of LiDAR technology is that a small number of sensors can cover an area as large as an airport terminal with unparalleled accuracy. 

Coupled with spatial perception software like Outsight's, a LiDAR installation gives you access to real-time 3D LiDAR data to analyze the evolution of passenger traffic within defined areas.

Our software includes an overflow management module that indicates the actions to be taken - such as opening a new ticket office - in order to respond dynamically to traffic fluctuations such as overcrowding.

This not only reduces the waiting time for passengers but also ensures a hassle-free experience for those who might face difficulty moving around due to overcrowded queues.

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Passenger flow analysis

In order to optimize passenger flows within airports, you must first understand them.

And this understanding requires not only being able to analyze the journey of thousands of passengers simultaneously and continuously, from their entry into the airport perimeter (station, parking lot, drop-off point, etc.) to their boarding of the plane, but also to understand at each stage of this journey what the friction points are that need to be resolved.

What is currently impossible with traditional imaging technologies such as cameras or radars becomes a reality with LiDAR.

Initially designed for the autonomous vehicle market, LiDAR technology has an excellent capacity to identify and differentiate between multiple objects simultaneously.

With the right software solutions, you can not only track large groups of passengers throughout their journey through the airport, but also cross-reference the generated data with other identification technologies (such as ticket scanners) to be able to track a specific individual's actions in a non-intrusive way.

The advantage of such technology is that with the right software, you can take real-time measures to optimize the flow of your passengers (opening of counters, detection of breakdowns, detour following an incident, etc.), but also study the stored data in order to identify certain trends that impact the operational efficiency of your various resources.

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Improving service delivery

Beyond terminal automation process, Airports operation and the passengers experience rely on service delivery where the presence of technicians is often necessary to ensure the comfort and safety of passengers.

Programmed for this purpose, a LiDAR installation can measure and recognize several criteria within certain key areas of a terminal, such as traffic flow or the presence of objects.

In case of variation or anomaly detection, operators are alerted in real time and can take the necessary measures, such as dispatching a maintenance team to clean certain facilities, notifying a technician to check the functioning of an automatic kiosk or identifying a lost/immobilised baggage and alerting a security team.

The deployment of these procedures allows to meet the requirements of passenger comfort as well as to limit significant delays or even a complete halt in operations.

The data collected can then be analyzed to determine the relevance of these services, and to precisely adapt their implementation within the infrastructure, thus guaranteeing optimal operational management.

Optimizing resource deployment

During their journey through a terminal, passengers will use the resources and assets provided by the airport, such as seats or luggage trolleys.

Thanks to its ability to analyze passenger flows in an extremely comprehensive and accurate manner, a LiDAR installation and its software will allow to better understand the use of these resources, and ensure that they are properly distributed within the infrastructure.

This can include adding or removing furniture, placing trolleys where they are most likely to be used, or installing automatic kiosks to ensure a relevant and quality passenger experience at every stage of the journey.

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Whatever the level of maturity of a LiDAR installation project, we do our utmost to facilitate the democratization of this technology in order to accurately respond to the problems of airport flow analysis, and thus enable them to optimize the passenger experience.

The first step of any project being planning what type of hardware to use and its precise setup, we built the very first multi-vendor LiDAR installation simulator that allows to select the type and number of sensors adapted to each project.

Thanks to Outsight's LiDAR-based 3D perception solution you can now unlock the full potential of LiDAR technology.


Discover how LiDAR can improve passenger's experience in Airports by reading our latest whitepaper:

Whitepaper download for lidar solutions in airports for operations

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